Refund policy
This policy is provided by The Butchers of Bilton Ltd, trading as The Butchers of Bilton, 14 The Green, Bilton, Rugby CV22 7LY.
When there is a problem with an order
If an item is faulty, damaged, not as described, missing from your order or the wrong item was supplied, please contact us on 01788 814448 or at orders@butchersofbilton.co.uk. Tell us your order number and what went wrong. A photo can help us resolve the issue, but it is not required to make a claim. We will assess the issue and provide the remedy required by your statutory rights, including a refund where applicable. Nothing in this policy limits those rights.
Change of mind and fresh food
Fresh meat and other goods that are liable to deteriorate or expire rapidly do not carry the usual 14-day change-of-mind cancellation right for distance sales. This does not affect your rights if goods are faulty or not as described. For other items, any cancellation rights that apply under consumer law remain available.
How refunds are made
Where a refund is due, we will refund the original payment method. Please contact us before returning any food, so we can advise on safe handling and the appropriate next step. We will not require you to post perishable food back to us.
Contact
The Butchers of Bilton Ltd
14 The Green, Bilton, Rugby CV22 7LY
orders@butchersofbilton.co.uk
01788 814448